Managing workplace conflict

I want to share with you a tool that I love. The Waterline Model is a process for resolving team breakdowns. This tool can help you distinguish between the common issues that bog teams down and be deliberate about how you address them. It has helped me get through many vexing situations.

We all have experienced conflict with others, whether in the workplace, in a volunteer situation or in whatever capacity we have worked in a team environment to implement a project.

The Waterline Model was created in the 1970s by researchers trying to better understand the sources of workplace conflict. They d...