Surge in Complaints on Locksmith Services

BBB Advises Consumers to Use Caution When Hiring a Locksmith

MISSOULA — Better Business Bureau (BBB) serving the Northwest has received numerous complaints regarding locksmiths who aren’t upfront about their fees. The latest comes from a company out of California that serves as a referral service, which enlists contractors to do the actual work. Customers have complained that the price quoted is lower than what is actually charged.

While there are legitimate locksmith businesses, consumers should be mindful of pricing gimmicks that can trick them into spending more. The Society of Professional...